Finding the Last Activity date

About last edits, last activities, and versions

Last edit, last activity, and version are not the same thing.

  • Any change to a field on the entity itself is considered an edit. For a number of entities, the details of edits are tracked on a separate [Entity] History page. Refer to Entity History.

EXAMPLE  Updating the ticket status from New to In Progress is a ticket edit.

  • A change to a linked dependent entity is considered an activity on the entity. Certain activities on specific dependent entities will update the Last Activity date field. No additional data is tracked. The Last Activity field is exposed in a variety of ways. Refer to Where can I find the Last Activity date?.

EXAMPLE  Adding a note to a ticket is an activity on the ticket.

  • Adding and editing the base entity will also update the Last Activity date, so all edits are activities, but the reverse is not true.
  • Devices, Knowledge Base articles, and documents not only track changes to individual fields but also keep track of versions. A version is a group of edits that were saved at the same time. Refer to Managing article and document versions.

Where can I find the Last Activity date?

Activities are tracked in a variety of ways. Here is an overview:

Entity Activity tab Activity Summary insight Search filter and table Widget LiveReports
Contact

 

 

Device

Opportunity

 

 
Organization

 

Project    

Task

 

 
Ticket

 

What counts as last activity?