The Xerox PageConnect/XPPS Extension

The Xerox PageConnect/XPPS Extension

Overview

Xerox offers a service through the IT Services world where equipment service can be sold by the IT Services organization, but performed by Xerox personnel. The PageConnect/XPPS service is a recurring monthly contract that includes equipment service, equipment supplies, and optionally a specified number of copies that can be further broken down into five different print output types. Any overage is priced by the page.

Xerox technicians performs any required maintenance, and a program installed at the client site monitors the usage on the networked printers. The data is automatically uploaded to Xerox. Once a month, Xerox invoices the IT Services organization that acted as a sales agent for all services and maintenance performed on its behalf. The IT Services organization will then in turn invoice its customers.

NOTE  For an overview of Xerox Reseller Programs, refer to Xerox Partner Programs.

The PageConnect/XPPS Integration with Autotask streamlines the process for Channel Partners when invoicing their customers. The Monthly Billing file from Xerox contains billing information, including meter reads collected by the PageConnect/XPPS Assistant (PPA) software. This monthly file can be downloaded in a custom format specifically developed for upload into the Autotask billing system. This eliminates the need for manual re-entry, and supports timely invoicing of end customers.

Business value

The integration of PageConnect/XPPS and Autotask will eliminate the need to manually enter the PageConnect/XPPS contract billing information into an accounting application each month. Autotask customers can download their Xerox PageConnect/XPPS invoice in XML format, import it into Autotask, approve and post the recurring services and any overage during their normal billing process, and generate the invoices to their clients. Manual data entry becomes unnecessary, and billing errors are eliminated.

Major customer benefits include:

  • Ability to create either a separate customer invoice for the PageConnect/XPPS service and overages, or include PageConnect/XPPS billing items with other invoice items
  • Ability to access Xerox metrics from organizations or tickets through the Device link
  • Ability to generate a Xerox Vendor Report to audit your Xerox invoices
  • Ability to track both cost and price on Xerox services and overage to show profitability

PageConnect/XPPS™ workflow

Getting started

If you are a Xerox Reseller, and the Xerox PageConnect/XPPS™ Extension is not enabled yet, contact Kaseya Helpdesk to enable the Xerox Extension.

To begin using Autotask to bill for Xerox PageConnect/XPPS services:

  1. Have your Autotask Administrator set up the Autotask back-end to support Xerox PageConnect/XPPS billing. Refer to Setting up Autotask to support Xerox PageConnect/XPPS.
  2. Set up the contracts that will be used to bill the base price and track the overage costs. Refer to Setting up a PageConnect/XPPS contract.
  3. Then you are ready to import the XML invoice from Xerox. Refer to Billing for Xerox PageConnect/XPPS services.

For a step-by-step outline, Refer to the Xerox PageConnect/XPPS Administrator QuickStart.