Skill
IMPORTANT The SOAP API entered a limited enhancement phase in Q4 2020. Access to version 1.6 will eventually be deactivated. At this time, there is no end-of-lifecycle date.
This entity describes a skill that can be associated with a Resource through the ResourceSkill entity. When assigning tickets via the API, the ResourceSkill entity provides information to assist in matching a Problem/Incident to resources with the proper skill level.
To access or update ResourceSkill data, the user logged into the API must have security level must include Resources/Users (HR) permission.
Entity details
You can also retrieve this information with the Web Services API call The getEntityInfo() SOAP API call.
| Entity Name: | ResourceSkill |
| Can Create: | |
| Can Update: | |
| Can Query: |
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| Can Delete: | |
| Can Have UDFs: |
Field definitions
About this table
The following table describes the standard Autotask field objects for this entity.
- To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call The getFieldInfo() SOAP API call.
- For information on entity UDFs, use getUDFInfo().
- For String datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed.
- LT indicates Local Term.
For more information about fields marked as picklists, review our Understanding picklists article.
| Field Name | Label | Datatype | Read Only | Is Required | Reference Name | Picklist |
|---|---|---|---|---|---|---|
| Active | Active | boolean |
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| CategoryID | Category ID | long |
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| Description | Description | string (2000) |
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| id | Skill ID | long |
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| Name | Name | string (100) |
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